FAQ

Vario Helicopter Store is a specialized retailer dedicated to helicopter modeling enthusiasts worldwide. We provide precision helicopter parts, accessories, and tools for building and maintaining model helicopters. Our inventory includes everything from bearings and bevel gears to fuselage kits and specialized tools.

Our customers are helicopter modeling enthusiasts who value precision, quality, and reliability. They range from hobbyists building their first models to experienced collectors working on complex projects. Our product selection caters to those who understand that every component matters in helicopter modeling.

We specialize in comprehensive helicopter modeling components including:

• Precision parts (bearings, ball links, control bridges, bevel gears)
• Tools (Allen keys, spanners, drill bits, taps)
• Drive sets and accessories
• Fuselage kits and built models
• Decorative items (decals, badges, decor)
• Maintenance supplies (cleaners, fixings, accessories)

Yes, we offer built models (RTF – Ready to Fly) and various fuselage kits including the popular Robinson R22 model. These are perfect for both beginners and experienced modelers looking for comprehensive building projects.

Our product range includes both universal components and model-specific parts. Product descriptions specify compatibility, and our team can provide guidance if you contact us with your specific requirements.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your financial details are safe.

Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We proudly serve helicopter enthusiasts worldwide with delivery available to most international locations. Unfortunately, we cannot deliver to some remote areas in Asia and other regions due to logistical constraints.

We offer two shipping methods tailored for modelers:

All orders are processed within 1-2 business days from our warehouse facility in Atlanta, Georgia, USA. You’ll receive tracking information once your order has been dispatched.

Customs duties and import taxes are the responsibility of the recipient and are not included in our shipping charges. These vary by country and are determined by your local customs authorities.

As fellow aviation enthusiasts, we understand the importance of every precision component. Each package is carefully prepared with proper packaging materials to protect delicate items like bevel gears, drill bits, and bearings during transit.

Your satisfaction is paramount. We offer a 15-day return policy from the date of delivery. Whether it’s a precision tool from our Allen Key & Spanners collection or a decorative decal, we stand behind our products.

To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide return instructions.

We take great care in packaging and verifying orders, but if you receive a damaged or incorrect item, please contact us immediately. We’ll arrange for a replacement or refund as appropriate.

While we don’t offer comprehensive assembly guidance, our team consists of aviation enthusiasts who understand our products thoroughly. We’re happy to answer specific questions about part compatibility or basic installation. For complex technical issues, we recommend consulting modeling communities or professional builders.

Our customer service team can be reached at [email protected]. We typically respond within 1-2 business days. For order-specific inquiries, please include your order number for faster assistance.